Postage is calculated on the combined weight of your purchase, the weight of each item is indicated in the dialog box top right hand side, viewed when your click on “more info” of the item you are looking at.
Please feel free to contact us if you have any questions, concerns or special requests relating to the delivery of your item.
Delivery within Australia
We aim to ship your order on the next business day. Delivery within Australia is generally 4 -10 working days.
Delivery during Christmas, sale periods and for special promotion code offers may take up to two weeks. International orders will take longer.
If your order will take much longer than 7-10 working days, or the time stated on the item page for delivery, you will be contacted by phone or email.
Orders for delivery outside Australia and New Zealand are sent by Express Post International and are charged per item. Please contact us for a comprehensive postage option list.
If for any reason you are not entirely happy with your purchase, simply return it for a refund of the purchase price. inspect every product leaving our warehouse and have a 7 day return policy. The customer must return the product in its original packing. After we have received and inspected the product the purchase price will be refunded in the means by which it was received.
We will not accept returns of soiled or damaged products and we do not refund freight, shipping or handling costs.
Returning a Product
Returning a product if you change your mind
If you change your mind about a purchase or make an incorrect choice, we will provide you with a store credit within 7 days of delivery for unopened products.
Organising the Return of Products
Products must be returned whenever we agree to provide you with a refund or replace the Product. Where you received a defective Product by Australia Post eParcel, Customer Service will email you a PDF voucher containing an RA which you must affix to the product. will pay for returned items automatically if you notify us of your claim within 30 days of delivery. You must then take the Product to any Australia Post Office for return. Where you have received a defective Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you. Pickup times are between 9am and 5pm, Monday to Friday. Customer Service will email you a PDF voucher containing an RA which you must affix to the product.